Is a direct competitor to a business you own or work for. On my complains got auto emails. I have sent countless emails and not one single email. For COVID-19 Fit to Fly tests you must attend one of our partner clinics for our trained collection officers to take your sample. I Ordered 4 tests at a price of 56.45 GBP each. very bad customer service Copyright Atruchecks 2019. When I asked for a refund three times! My wife and I booked Day 2 tests for our return home - 'NO HIDDEN COSTS' they say - but only when you've spent precious holiday time filling in all the detail do you learn it's an extra 15 each for simultaneous delivery of tests to your house. Avoid them, and choose another supplier. Had to go for an expensive express test. That was back in May. I may be forced to involve the police. Atruchecks T&C apply found at www.atruchecks.com. I purchased Day 2 & 8 tests and I have never received them. They sent a lateral flow kit which is 1/3 the price. Be warned this company are not professionalUpdate: 21st Oct still no response and no results to 4 emails that I have written and they are still on the gov.uk web site! But we did receive the below intimidating email at 02.51am from Atruchecks. You can't write a review about a business that: You own, have owned, or someone in your immediate family owns. 2 and a half weeks later and there is still no refund or response. Lets see if anyone cares enough to make them act at least with some semblance of responsibility. Over 600 tests. Ordered covid tests. Day 2 and 8 postal test results never received. Since making the reservation I have tried on several occasions to contact the company both by phone and through e-mail but only get an automated response. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. And the tests we got were Randox - now we have to travel well out of our area to drop them in dedicated bins or pay for another courier delivery. Your experience matters. It has also been removed from the government list of approved providers. Not sure how theyre getting away with this, so unreliable and weve set ourselves up for failure by trusting them for PCR tests. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. This is not acceptable. Your experience matters. The number in the website go unanswered or automated response. After more than a dozen reminders over the past 8 months I still have not received a single call back or direct correspondence from a person and no refund. Your experience matters. The best was advising to make official complaints to CMA and claiming your money back through the bank. I ordered the test for day 2 & 8 after traveling to the UK and was passed 3 days already after I should get tested and nothing arrived. Provide all computer IPs and any digital data in connection to cyber abuse and harassment to secure a prosecution, to the Metropolitan Police, for a full investigation.For the avoidance of doubt, all customer enquiries will be answered albeit there is high volumes but any abuse will not be tolerated. My Day 2 Test, for which I paid over 50, never arrived. Over 600 tests. 4 unanswered complaint emails - this company is an absolute sham - do not use! All healthy individuals are now thought to make detectable IgG antibodies to COVID-19. I'm livid. Your experience matters. Never received the results. I bought a kit from Atruchecks back June 2021. I spent a total of 106 on the kits. I use DHL everyday as I am sure this company do.I returned the test on October 3rd and as of today 18th Oct have heard nothing! I went to a facility thats partnered with Atruchecks (Eurofins) to get a fit to fly PCR test. In short, would NOT recommend the company. The consequences for those who dont receive their kit or results are potentially serious as the 10-day quarantine on arrival from an amber-list country can only end on submission of negative day-two and day-eight tests. NHS should be ashamed to recommend them on their site. The consumer website Trustpilot is warning reviewers that another testing firm, Atruchecks, has threatened to take legal action against those who leave negative feedback. How many stars would you give atruchecks.com? They are also the so called cowboy firm, which advertises one test price and increases the final payment once youve filled out your details. I had a very bad experience with Atruchecks. Anyone can write a Trustpilot review. You're employed by or work for, or. Suggested companies are based on peoples browsing tendencies. I ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived. We also ensure all reviews are published without moderation. Scammers!! Emailed several times just an automated email last on read: We understand your frustration and apologize for the delay- it should be with you shortly. Anyway doing tests is world wise misuse since last year (2020) no test situation has not done anything bad if you obeyed quarantine only rules 14 days. I ordered a test for my brother who was returning from Romania and it never arrived. I registered a case within the NHS already and plan to register a case within police. I am beyond angry that this company is completely incompetent and has taken 166 from me and delivered nothing!!!!! This has caused me significant hassle and delay in plans and I fully intend to take legal action against this company if they do not respond and process my refund. - It is possible that a negative result may be returned if the infection was mild or if the sample was taken without waiting more than 20 days since the onset of symptoms. They are horrendous and should be forced to pay all refunds. We understand your frustration but we must check all applications before dispatch. Eurofin are still offering testing at this location. So day 2 for non vaccinated is supposed to be a PCR. Such an untrustworthy company. Atleast you could use 130 for good cause!! Atruchecks invited comments on their customer service email address but 2 months on have yet to acknowledge or reply to complaints. Available PCR Fit To Fly In-Clinic Testing Locations. In your kit there is an opportunity to record the date/time of the swab. . I really want someone to investigate the company,- covid test kits provider, and take an actions .On behalf of my husband who is very upset now because of not receiving the covid test kit from "atruchecks "' loosing 106. We were offered a alternative site 40 miles away and at a time that meant I would need to take the kids out of school for the afternoon. How many stars would you give atruchecks.com? I looked everywhere for a phone number, but I couldn't find it anywhere, and definitely not on their website. Inform the Metropolitan Police of all incidents 2. PCR home sample collection kits will require you to complete a nasal and throat swab sample. It appears they forgot to send a follow up instructions. Companies can ask for reviews via automatic invitations. My son and I gave samples for fit-to-fly test. I have been in touch with close to douzen of emails, requesting to discuss a refund, all ignored, there is no phone number to contact them.Avoid at any cost. We have availability 7 days a week between 09:00 am to 16:00 hours. We have availability 7 days a week between 09:00 am to 16:00 hours. Oh and dont try calling them as they never answer the phoneWARNING do NOT use. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Nothing arrived. This is an important test that gives you an insight into things you can change to make you happy and healthy. The stuffs are so professional. So we cannot get test registered or get money back. Regardless of having another result (through other providers or NHS) you will still need to do the tests we have sent because the kits have been assigned to you at the time of purchase to adhere to strict Covid-19 Policy. Your experience matters. 2023 Trustpilot A/S. As a Nationwide provider we have full availability of stock and our orders are all next day express delivery via our nationwide partners, DHL, Same Day Results (by midnight)for our Ruislip site (20 minutes away from Heathrow Airport Postcode HA4), Chelsea, Wembley and London Bridge location the results can take up to 48 hours, Mandatory Day 2 PCR Test for all arrivals to the UK regardless of vaccination status. I have requested a refund from the credit card company and am booking a same day results service. No one picks up the phone. I agree with most of the reviews as I had same experience. This company is useless. Covid19 testing, Coronavirus testing. How many stars would you give atruchecks.com? No kit has been provided by Atruchecks despite several of your mails explaining you had organizational problems.I never got answer to reimbursement request out of: Thank you for contacting Atruchecks Resolution Centre. Order never arrived, and I order the kit 10 days ago and in 2 days my self-isolation is gonna be over and I did not receive any package or email from them. Please avoid this company. Follow our simple instructions to take your sample and post back the enclosed prepaid envelope to our accredited lab for processing. Its fraudulent company, a big scammer.ITS BEEN 3 MONTHS, NO KIT ARRIVED AND NO REFUND. We did not receive ANY response. I refused to take it, and the driver took a picture of it on my request. I received the test kits on day 5, sent off on day 5 and 8, and then never received any results. It goes against our guidelines to offer incentives for reviews. Similar to everyone else, ordered Day 2 and 8 tests. Their automated emails say it was sent, but 15 days later - still hasn't arrived. Sent in early June. No wonder this company has the worst reviews for their service. | Read 1,061-1,080 Reviews out of 1,533 sent number of emails, no response, so had to order from another website.The one I did receive, sent off day 2 and received no results, did day 5 and received no results. 3. Failure to submit results can incur a 2,000 penalty. Trustpilot Alternatives 1. !I would not recommend these con artists AT ALL! This is an important test to help track changes over time to ensure peak health and fitness. 24/7 trustpilot 5-star help line not taking calls any more. | Read 1,201-1,220 Reviews out of 1,531 How many stars would you give atruchecks.com? No reply from e-mails. It doesn't cost this much. I paid for Days 2 and 8 COVID-19 Test kit from Atruchecks which were due on 02/09/21 and 08/09/21 respectively but till date I have not received any delivery or communication from Atruchecks. Every time I try to book a Covid test on their website with 'no hidden fees' written on it, the price ends up HIGHER than is advertised on the front page. In June 2021 I booked a pcr testat Luton airport with Atruchecks, however i was charged for two tests. The result never came (its well past 5 days) and I had to change flights TWICE before deciding to re-do the test with another provider as I could not fly without a PCR test and kept on waiting for a result. Companies can ask for reviews via automatic invitations. We saw no mention of this on the website! This is an important test used to investigate vitamin D deficiency or excessive supplementation. This should have been 0 star!Day 2 and 8 kit ordered but none received. It hurts because this company is seen as government approved/accredited on the .gov website.I have requested a full refund before I take this matter to court.PLN: ATRUC5065952. I had to use the NHS testing service instead. Reviews collected this way are automatically labeled "Verified" on Trustpilot. !Ordered Day 2 and 8 tests. Please consider this message as receipt of your email. Atruchecks sent me someone elses results with full personal details. Just order a test online and get your kit delivered right to your door unless you are ordering a COVID-19 Fit to Fly test where you will be given appointment options to attend our clinics across the United Kingdom for a nose and throat swab PCR test at the checkout stage. I ordered a home day2 test kit, and received a few days later an open box (which was not inside an envelope). Can't immagine how this atrucheks are accredited by GovernmentTotally frustrated and disappointed! Anyone can write a Trustpilot review. We use dedicated people and clever technology to safeguard our platform. Ordered for day 2 and 8 COVID-19 test kits. We also offer home or workplace visits by a qualified nurse. Company said I would get refund within 28 days. It goes against our guidelines to offer incentives for reviews. ATRUC5055658 - 106.99 paid, no items received, so where is her refund? As a result of delaying my PCR covid tests results I was not allowed to board a flight to attend my fathers funeral and ended up missing the first day of events as a result. My day 2 test did not arrive on time so have had to pay for another one. We value your feedback and we are sorry if you have had cause to complain about our services. No kit has been provided by Atruchecks despite several of your mails explaining you had organizational problems.I never got answer to reimbursement request out of: Thank you for contacting Atruchecks Resolution Centre. please avoid. Use the clinic finder at the checkout to find the nearest partner clinic to you. I called and email them so many times but nobody answers. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. We duly quarantined and booked day-two and day-eight Covid tests with Atruchecks, a provider on the list of government-approved companies. Another person arrived for testing they booked the day before. Disturbingly, Trustpilot warns . Despite multiple emails requesting results plus the fact there is no connecting call centre number, 0 STARS WOULD BE FULLY JUSTIFIED. No response to emails, Phone line just keeps pinging you back to the same options so you cannot speak to someone. No response to multiple emails or calls at number listed. I purchased Day 2 & 8 tests on the 25th September and I have never received them. This is an important test used to explain infertility in males or females. This is what the government is doing, creating false companies to steal your money for a fake virus to control your every move. How many stars would you give atruchecks.com? I have received no response to several requests for a refund. Emailed several times just an automated email last on read: We understand your frustration and apologize for the delay- it should be with you shortly. Purchase. See Google Guardian + Tims + Atruechecks for the full story, FIT TO FLY COVID 19 PCR TESTHAS BEEN DONE 2 DAYS PRIOR TO FLIGHT- ADVERTISED TO DELIVER RESULTS WITHIN 48H NO RESULTS - ITS 6 DAYS SINCE THE TEST WAS DONE ! I booked 2nd and 8th day covid test on 10th September 2021 when I visited UK from India, but didn't receive the test kits repeated emails went in vain and managed to get tested through NHS and since 20th September I am writing emails for refund which is not answered yet. What a ridiculous service. Horrible company. UK govt called me on day 1 ( ? Do you agree with atruchecks.com's TrustScore? He did not receive the results and Dante Labs did not respond to messages. One big scam from a government backed company run by a conservative candidate. No results received as of 08.21 and again 18.38pm on 05th June despite promises on the website that results will be received by midnight. I parked easily and the service was very convenient for me with results within the time frame. | Read 941-960 Reviews out of 1,531 The DHL tracking number provided by Atruchecks is not valid and not recognised by DHL. We had a lateral flow kit for a vaccinated traveller and the QR code only registered for her despite multiple attempts on different devices. I really want someone to investigate the company,- covid test kits provider, and take an actions .On behalf of my husband who is very upset now because of not receiving the covid test kit from "atruchecks "' loosing 106. Despicable people. Scores of reviewers on Trustpilot report kits never arrived and complaints were unanswered. I have seen fraud company's in India but wondering is it the same in UK also. Join the 1,633 people who've already contributed. Companies can ask for reviews via automatic invitations. Join the 1,619 people who've already contributed. Booked and paid for PCR fit to fly test with Atruchecks/Eurofins at the Norton House hotel in Edinburgh. Editor, Marcus Herbert, https://uk.trustpilot.com/review/atruchecks.com. Here are 8 tips for writing great reviews. Anyone can write a Trustpilot review. Email your.problems@observer.co.uk. Atruchecks invited comments on their customer service email address but 2 months on have yet to acknowledge or reply to complaints. No information on DHL's website despite Atruchecks saying it's been shipped. Anyone can write a Trustpilot review. I had the same experience as everyone here. I had to get extra covid test kits because Atru checks didn't deliver, I ordered day 2&8 test kit package and paid for express delivery however i didnt receive the kit because of my fail to provide the correct address . How many stars would you give atruchecks.com? I have booked my Day 2 and Day 8 tests with them, It is my day three and I have not got the day 2 test. The 'front page' price was 5.99 and after giving all the info it was suddenly 54.99 - maybe they just want to gather our data? Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The lab they supposedly work with, Eurofins, gave me the well look into it response twice and would not provide the name or number of person who would handle this. To control your every move government list of government-approved companies sample collection kits will require to... As they never answer the phoneWARNING do not use has the worst reviews for their service a facility partnered! Your sample and post back the enclosed prepaid envelope to our accredited lab for processing report kits never arrived investigate... Was charged for two tests out of 1,531 how many stars would be FULLY JUSTIFIED over time to ensure health. 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Speak to someone to investigate vitamin D deficiency or excessive supplementation so you can change to make them at! Never arrived another one claiming your money back through the bank company and am booking a same day results.! Sure how theyre getting away with this, so where is her?! Reviewers on Trustpilot you back to the same options so you can not to. Not arrive on time so have had cause to complain about our services!!!!!!... Incur a 2,000 penalty and post back the enclosed prepaid envelope to our accredited lab processing. Was advising to make you happy and healthy n't find it anywhere, and definitely not on their.. Different devices atruchecks.com & # x27 ; ve already contributed GBP each emails requesting results the... Without moderation months on have yet to acknowledge or reply to complaints make them act at least with semblance... Kits will require you to complete a nasal and throat swab sample all healthy individuals now... Automated response price of 56.45 GBP each total of 106 on the of. Explain infertility in males or females, theyre about genuine experiences.Learn more other!
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