To help us improve GOV.UK, wed like to know more about your visit today. Similarly, claimants placed in the LCWRA group had a strong preference for telephone (over face-to-face) after taking their other characteristics into account. Daisy2016 Forumite. WebThose who were awarded PIP were more likely to favour telephone (62 per cent) than those with an unknown outcome (49 per cent) and those who were disallowed (18 per cent). you can't plan a route to an unfamiliar place yourself. 63 replies 18.3K views. Others mentioned improvements in the assessors behaviour, needing to talk to someone who understood their condition or having someone to support them on the call. Claimants with mental health conditions and those whose claim was disallowed were less likely to feel comfortable. However, older claimants were more likely to have experienced an assessment before. Awareness was slightly higher among those placed in the LCWRA group than those who were awaiting further assessment. Seventeen per cent of claimants who initially said they preferred telephone assessment said they would opt for a video assessment if this option was made available. You will be required to talk about how your condition affects you despite detailing it in your PIP form. As your wife has received a text message then she will need to make sure that she answers the phone between the time stated in the text. WebAge-Based, Comprehensive Virtual PHP/IOP Programs for Adolescents, Young Adults, and Adults. Unweighted base: All claimants with an unplanned intervention (n=124), planned intervention (n=129), reassessment (n=44) or making a new claim (n=539). reading and comprehending written information, organizing a journey or following a route. The National Archives This is why you should say directly to the health professional what you constantly feel about your condition. There was no significant variation in preferences across the age groups for women, amongst whom claimants of all age groups preferred telephone assessments by a large margin. These kinds of professionals ensure that those requiring help and assistance from the Government are able to get it and play a key role in the health system. Answers were coded afterwards. Those that did tended to report difficulties hearing or being heard over bad lines or the lines cutting out. Pip telephone assessment experience. Unweighted base: Claimants who felt they could not explain their condition only (n=51). This analysis found that the outcome of the assessment, gender and previous experience of face-to-face assessments were significant predictors of a claimants preference for telephone or face-to-face assessments. We are a friendly, safe community supporting each other's mental health 24 hours a day, 365 days a year. Their reasons included feeling better able to show how their condition affects them in a face-to-face assessment (57 per cent) and that speaking to someone in person being easier or more comfortable (54 per cent). PIP telephone assessment questions was created by drummer53 I have a telephone assessment tomorrow and Ive been through all the guides but can find anything about what to expect in a telephone assessment, like what Six in ten (62 per cent) of claimants who were awarded PIP expressed a preference for telephone assessments, compared to half (49 per cent) of those who were awaiting the outcome of their assessment, and one in five (18 per cent) who were disallowed PIP. Qwom I dont want to put a dampener on things but unless your depression & anxiety majorly affect your daily living i doubt you will score enough points to meet the standard rate. PIP for mental health assessment may include questions about the persons ability to do the following things: communicating with other people reading and understanding written information planning a journey or following a route preparing and cooking food eating and drinking moving around managing your treatments washing and Assessments will now either be paper based or telephone. When you have fulfilled your PIP form and sent it to DWP, this kind of department will be sending you an appointment letter. whether they were told to expect a letter from DWP. 64 Posts. Unweighted base: all respondents (n=1133). Those not awarded had only a 16 per cent probability of preferring telephone given a three-way choice, almost unchanged from the two-way choice model prediction of 17 per cent. your mental health condition makes using a bus or train difficult. Claimants aged 55 or older were more likely to cite being unable to use the technology (29 per cent). News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. Awareness was higher among those who went on to be awarded PIP, for claimants aged 55 or older, and for those with mobility issues. Those placed in the LCWRA group were more likely to report doing so (94 per cent) than those who were awaiting further assessment (82 per cent). Following the restrictions required due to the COVID-19 pandemic, the usual face-to-face health and disability benefit assessments were suspended and replaced with telephone assessments. If you say you came alone on the train, theyll make a note that you can travel alone on public transport. You should be advised of a rescheduled phone assessment by letter, & should be given at least a week's notice; not the best scenario. Those preferring a telephone assessment most commonly cited not needing to travel as a reason for their choice, as well as finding telephone assessments easier or more comfortable or less stressful. The nature of claimants health conditions also significantly predicted their assessment preferences. Older claimants were more likely to feel comfortable sharing this information (82 per cent of those aged 55 and over, compared with 72 per cent of those aged under 35). ESA predates UC and offers financial support to people who are not in work due to a health condition or disability. Atos and Capita are obligated to administer PIP medical assessments with questions on mental health to people who are applying for this benefit program. Helping you understand, manage & improve your mental health and money issues. Almost two thirds (63 per cent) said that they had used video calls at least once. Among those who had experienced a face-to-face assessment in the past almost half (48 per cent) now preferred a telephone assessment, compared to 40 per cent with no experience of face-to-face assessments. Individuals who are out of work or on a low income can claim financial support from DWP. Claimants placed in the LCWRA group were more aware (68 per cent) than those who were awaiting further assessment (56 per cent). Six in ten (62 per cent) of claimants confirmed that they had used video calls at least once with younger groups more likely to be familiar (75 per cent of those aged under 35) than older groups (52 per cent of those aged 55 or older). However, none of the selected variables were statistically significant in predicting preference for a video assessment. Discussion or interview and questions: The Health Professional will ask you questions about how your mental health concern impacts your daily life. As for PIP, preference was highly associated with the outcome of the telephone assessment. Other less common difficulties included understanding the questions (4 per cent), finding a quiet place (4 per cent) and difficulties hearing the assessor due to the claimants condition rather than technical issues with the line (2 per cent). Webyou only attempt a journey during quiet times of the day - for example, when the shops aren't busy or there's less traffic on the road. should she ring pip and update them about this they make a decision?england Simply use the buttons below to share on your social network. WebThere are 3 parts to the guide for assessment providers ( APs) carrying out assessments for Personal Independence Payment ( PIP ). Those that did tended to have problems hearing the assessor or being heard due to bad lines or lines cutting out. However, none of the key variables were statistically significant in predicting preference for a video assessment. The sample was stratified (divided into smaller groups or strata) by age, gender, assessment provider and type of assessment (new claim or reassessment) and sampled randomly within the strata to represent the population of claimants receiving telephone assessments during this period. Nearly four in ten still preferred a telephone (39 per cent) or face-to-face assessment (41 per cent). Full details of the sampling and fieldwork are contained in the separate technical annex. PIP telephone assessment | Mental Health Forum Unanswered threads Talk with people who know what it's like! We have translated the site; would you prefer to read in Welsh? The points you score for each kind of activity in a section are added together to reach an overall score. Claimants reporting a mental health condition, was a significant predictor of appointment preference amongst WCA applicants. Most commonly this was problems with holding the telephone or using a loudspeaker (13 per cent). One in five (20 per cent of) claimants spoke to a friend or relative. When asked what would have improved their experience of the telephone assessment, almost three quarters (72 per cent) of claimants said that no further improvements were necessary. Then get someone to come and sit with you at the next one as support? All face to face assessments have been suspended for at least 3 months. Claimants who went on to say they preferred face-to-face to telephone assessments were less likely to report the assessors behaviour positively. To investigate which factors predicts a preference for either a telephone or face-to-face assessment, above and beyond other co-varying factors, a statistical technique known as logistic regression was employed to estimate the impact of five key variables on channel preference, namely assessment outcome, previous experience of face-to-face assessments, age, gender and health conditions. A multivariate analysis of the key drivers of preference for either a telephone, face-to-face or video assessment are presented in the Section on Preference for Assessment Channels. Claimants whose PIP claim had been awarded and those awaiting their claim outcome were more satisfied with the assessment than those whose claim was disallowed (88 per cent and 79 per cent respectively, compared to 51 per cent). Women (25 per cent) and those making a new claim (25 per cent) were more likely to cite being able to stay at home as a reason. Here is a sample PIP question on mental health: Do you need help from another person to plan a route to somewhere you know well? Claimants were asked whether, given a choice and if assumed safe under government advice, they would prefer face-to-face or telephone assessments. Its based on the results of over 250 responses to our readers survey which is still open. Given a two-way choice (between face-to-face and telephone appointments), claimants who reported a mental health condition were significantly less likely to prefer a face-to-face appointment than those whose condition mostly affected other aspects of their health. Claimants more likely to report this problem included those who were placed in the LCWRA group, than those who were awaiting further assessment; and those with mobility issues, than those without. You can ask for an adjustment of your appointment date for your PIP assessment with questions on mental health by calling your assessment provider using the contact number in the appointment letter. Unlike the regression analysis for PIP claimants, there was evidence from our final models for WCA respondents that the relationship between a respondents age and their channel preference varied by their gender. Telephone interviews were conducted with 837 claimants of PIP and 1146 ESA or UC claimants between April and October 2020. Will I need a Work Capability Assessment to claim benefits? You are most welcome to join today! You have accepted additional cookies. Qwom I dont want to put a dampener on things but unless your depression & anxiety majorly affect your daily living i doubt you will score enough points to meet the standard rate. You need to tell the private assessment provider why you cant attend your appointment in an assessment centre. Views expressed in this report are not necessarily those of the Department for Work All interviews were conducted via telephone and lasted around 25 minutes. To prepare adequately for your PIP assessment, we advise that you do the following before the assessment: You can request back the money you spend travelling to and from your PIP assessment. However, claimants with mental health conditions were less likely to feel comfortable (74 per cent). Nearly all (98 per cent) either agreed or strongly agreed that the assessor explained clearly at the beginning what would happen during the call, and 97 per cent agreed or strongly agreed that the assessor listened to me and made sure they understood what I was saying. Base: All respondents who answered this question (n=1072). If they refuse, you can complain to the assessment centre, DWP, or ask your M.P. Those who felt the assessor did not listen to them were more likely to have had their claim disallowed, have a mental health condition, or have a stated preference for face-to-face assessments. You can state your needs here with regards to your debilitating condition. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. How much Universal Credit can I get for mental health? A fifth said that video would make them too nervous or anxious (20 per cent) and/or that they would not know how to use the technology (19 per cent). They had 45 per cent predicted probability of preferring telephone and 35 per cent face-to-face but this difference was not statistically significant. Around three quarters of claimants (76 per cent) did not find any topics during the assessment difficult. The PIP assessment questions on mental health will be asking about the degree of assistance you need in daily activities. Women were more likely than men to seek improvements in the assessors behaviour (9 per cent, compared to 4 per cent); otherwise there were few clear variations by claimant characteristics. poppy123456 Community member Posts: 38,820 Disability The first survey comprised Personal Independence Payment (PIP) claimants who underwent a telephone assessment to determine their eligibility for the benefit. Issues with the assessors behaviour (such as not appearing to listen, understand or care about the claimants condition) was the most common reason for being dissatisfied. Claimants awaiting further assessment had no significant difference in their predicted probability of preferring either telephone assessments (41 per cent) or face-to-face (43 per cent) if all other characteristics were controlled for. Compasss virtual programs are open to individuals ages 13 and up and offer age-specific and condition-specific programming. Your assessment provider will be Independent Assessment Services or Capita - you should get a letter telling you which one it will be. Others mentioned improvements in the assessors behaviour, needing to talk to someone who understood their condition or having someone to support them on the call. This is someone with extensive knowledge of the. Those undergoing a reassessment were most likely to prefer a telephone assessment (62 per cent) than those submitting a new claim (41 per cent). The findings will be used to improve the assessment process, inform future policy and service provision for those undergoing health and disability benefit assessments. Over four in ten (44 per cent of) claimants said that a face-to-face assessment facilitates the communication with the assessor, while almost three in ten (27 per cent) said that this type of assessment makes it easier for them to build rapport with the assessor. This is why you should always renew your PIP form to make sure that it corresponds well to how you are coping with your mental health condition. You are most welcome to join today! Claimants with mobility issues were more likely to say that face-to-face would make them feel better able to show how their condition affects them, compared to those without mobility issues (76 per cent versus 60 per cent respectively). This is the second part of the Benefits and Work article on What PIP telephone assessments are really like. Claimants without previous experience of a face-to-face were slightly more likely to cite a general dislike for video calls (38 per cent) as their reason for discomfort. In total, 94 per cent of claimants were satisfied with how the telephone assessment was conducted. PIP assessment questions on mental health, find it difficult to do regular tasks or get around because of a physical or mental illness which you can make a claim whether you get help or support from another person or not, have found these things challenging for 3 months and expect it to remain for another 9 months, typically be living in England, Scotland or Wales when you register, have lived and stayed in England, Scotland or Wales for at least 2 years, unless youre a refugee or an immediate family member of a refugee. Can I cancel something I've done when I'm unwell? 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