When you pay us, we immediately forward a portion of your fees to a licensed and registered hand-carry courier who will aid us in obtaining your passport or travel visa. Once we receive your request, it will take us up to. Don't waste your time!!!!!!!! Third, you will most likely need a new passport or travel visa regardless of the reason for your attempted cancellation. Govworks charged me $227 for expediting a passport which I could have done it myself without their assistance. All purchases on this website are expressly conditioned on your acceptance of this Refund Policy. 46. 3. You must enter your 9-digit application number here. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I have requested a refund and hope they will honor my request. 0000014450 00000 n Step 3. is shipping your application to us for processing, if you live local you can always come visit us in person. Can I adjust the exposure settings? I was left with no tracking number for my passport delivery, no customer . HPpuVr endstream endobj 34 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 4096/MK 49 0 R/P 14 0 R/Q 0/Rect[54.36 134.187 558.0 364.141]/Subtype/Widget/T(Refund Request Amount)/Type/Annot>> endobj 35 0 obj <>/Subtype/Form>>stream . What a joke. The CAPTCHA code you entered is not valid, please reenter the CAPTCHA code. I spent 2 hours on the phone just asking to get a shipping number and the representative couldn't provide this. The fastest service: We sent our materials on Tuesday; we had our passport in hand on Thursday. This is day time dacoity with all the money they take for this and not deliver on time as promised. Offered $300 refund for $546 purchase that I never used. Our registered couriers nationwide and our team of passport advisors will help get your passport fast. They took my $200 and ran. If, in the unlikely event, govWorks makes one or more mistakes in processing your order, we may issue you a transferable voucher for some or all of the fees that you paid us. Success! Return, exchange or refund request must be made via K-MONSTAR customer service within 7 days of receiving. Please check your email for a confirmation message. Step 2 is following our instructional checklist. 2. Do not use their so called services. 6. DONT DONT FALL FOR THIS SCAM. 0000034460 00000 n Do more with your data with our developer-friendly API. GovWorks Powering the Vital Document Industry. 3. But, the URL says, Govworks.com. Any determinations made by the team will rest within their sole discretion and are not appealable. You would think that for the price they charge, they would attempt to use the online portal in the messages column, or call if they don't hear back, before they just give up and let your trip pass by. Send your request to: U.S. Department of State SCAM! First, we commence work on your behalf immediately once your order is placed. [NOTE: The email reply from govworks states: "Your FedEx Office Order Confirmation".] 6. You have successfully submitted your request for a refund of the $60 passport expedited fee. But after that, the services do take over. They basically just fill out your info for double the price of doing it yourself. OnlineExpeditors.com an online travel document and services company.OnlineExpeditors.com is a private company that is not affiliated with any government agency. Where do I pick up the passport photos? We would love to chat. Given the limited capacity of these reservations, any order under manifest will not be entitled to a refund. I paid $1200 to have my passport renewed in one week. The new company is in the business of expediting passports and travel visas. Complete Scam. 0000014543 00000 n Finally, while govWorks is a compassionate and customer-centric company, we must employ practices that ensure our viability and preserve the value that we have created for the benefit of our shareholders. 8. 0000017569 00000 n I'm still waiting for a response and my cancellation doesn't even show in their portal. . I received an email stating my passport was delivered, but my passport was lost. Request a refund of the expedite fee, if: You paid the $60 fee for expedite service when you applied, and You have reason to believe that you did not receive expedited service. Incomplete or inaccurate filing information provided. Delays in passport or other travel document deliveries. please do not waste your money on this service. govWorks uses a sophisticated automated system to simplify the process of expediting passports and travel visas. We will be here to answer any questions. A request for this form does not guarantee a refund will be granted. Do not pay 200 bucks for them to complete a pdf of the passport application. I paid for overnight expedited return shipping. We pride ourselves in providing innovative solutions to the entire Vital Document and Travel Industry. HPpuVr endstream endobj 18 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 54 0 R/P 14 0 R/Q 0/Rect[385.2 584.048 558.0 607.5]/Subtype/Widget/T(Date of Request)/Type/Annot>> endobj 19 0 obj <>/Subtype/Form>>stream There was no link to a refund policy on the pages where I entered my account information nor after my account was created. 11 0 obj <> endobj xref 11 75 0000000016 00000 n Most recent e-mail 12/24 states they have no communication with the government. This is my second review. You are about to leave travel.state.gov for an external website that is not maintained by the U.S. Department of State. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. 4. 0000017222 00000 n RushMyPassport is the #1 most trusted online U.S. Passport Courier Service. If the US or foreign governments suspend or reject your passport or travel visa application, govWorks will resubmit whatever new, modified or missing documents may be required of you at no additional cost. RushMyPassport.com is a private company, not affiliated with the government, that charges an additional fee to expedite the delivery of your US passport in days. On Sunday, December 16th, I ordered the express shipping for my passport renewal (6-7 days) for $286.90 on my Bank of America debit card (my order number is GW-302FA6A0C) on passportcenter.com, a division of govWorks. They are running a scam so don't fall into the same trap I did! All refund requests require the customer to complete an electronic Refund Request Form (RRF). Due to a technical issue, we did not receive your request for a refund of the $60 passport expedited fee. With one exception, the Military Interdepartmental Purchase Requests (MIPRs) used to finance these contracts did not identify the specific items or services that DOD wanted GovWorks to acquire on its behalf. Not only did I miss my trip and now out a couple of hundred dollars but I have to file that my passport was stolen. Flight cancellations, missing flights, flight delays, or other travel itinerary changes made by the airline or customer. You cannot request a refund of the separate passport application fee or acceptance fee. Save your money! Do You If you make any mistakes on your application, it will delay your passport even longer. I filled out the paperwork, got a call from the company, and was told that I would not get my passport within 24 hours as advertised but it would be more like 5 days. 0000007878 00000 n /toronto gift show august 2022 / govworks passport refund May 21, 2022. what happened to brandon li oda Furthermore, the parties agree that the sole venue for any litigation shall be exclusively in Palm Beach County, Florida. 0000013508 00000 n If you do not want to use the online form, you have the option of requesting your refund by mail. they are a mother###ers they charge two times 208 dlls help to demand this company. All he cares about is gross revenue. 0000005063 00000 n They are collected and retained by law even if a passport is not issued. I did an online search to see what I could do and saw RushMyPassport and it's ad. 0000014481 00000 n It has soured my relationship with them as well. This comment was posted by a verified customer. Cookie Notice 0000058105 00000 n The Post Office can take up to 11 weeks. We are not privy to such information. 0000011241 00000 n 1. We're scaling faster than we can keep up. I'm going to call my bank to report this as fraud. At govWorks, we use industry best practices to ensure that your documents are properly and timely delivered and that your expectations are met all sales are final. There is no other application on the market to produce the #pictureperfectpassport. To expedite a passport renewal , it should only costs $208.32 for an adult; ($130 + $60 + $18.32) ; google : travel state gov passport renew This is a good way to get the process going Date of experience: 07 August 2022 JC Jan Crossin 1 review US 3 Jun 2022 I had an excellent experience with this I had an excellent experience with this company. I'm STILL waiting for them. This review was chosen algorithmically as the most valued customer feedback. The only thing I can see is my documents still try to be generated. Expedited Travel stated I had to fill out a refund form, so I did. Are you kidding me? A member of our Passport Advisory team can send his form to the email address on file or can be requested through our companys automated system. That's your job lady. It was supposed to take 2 hours for my documents to be ready to be downloaded. 0000017682 00000 n I realized on a day I was to leave on vacation that my passport had expired. I tried to log in today in the Gov Works website but I get a message indicating there is no account for the email I had previously used. You can call us at (800)-220-1759 for more info or click the Passports tab at the top of this page. Security Practices and Privacy Act Statement (opens new window) Privacy Act Statement (opens new window) 15. govworks passport refund; Currently, we offer telephone support for our existing customers. Select Your Service Get Started Invited My local Post Office had no information on processing govworks passport documents and directed me to the main post office which is by appointment only. What is govWorks passport? They don't value their employees. Confirming other complaints on this site. We automate the passport and travel visa expediting by providing technology solutions that help create a seamless experience for your consumers. If youd like to learn more about our technology solutions. Your claims of excellent customer support are highly exaggerated and do not reflect the actual services you provide. 0000014357 00000 n 0000004698 00000 n 3 Get Your Passport Photo at FedEx Office It's a terrible work environment. 0000025014 00000 n I needed a passport, so I filled out an online order form from Expedited Travel to purchase a service to "expedite" applying for a passport. 0000049689 00000 n Information provided by various external sources. This convenient service will help eliminate the confusion and common errors that often arise and help simplify the process.". 0000006109 00000 n 0000003420 00000 n there was an issue with my expedited application and they sat on the issue for two weeks without contacting me to resolve it. I realized after I paid the $128 that I probably didn't need it expedited after all and tried to cancel and get a refund. 0000004328 00000 n Departure Date must be later than: 03/01/2023. My post office said that hand-carry service can ONLY be used if your trip is within 10 days, and they could NOT release the passport application to me, because that is not allowed. You can do the same thing by going into a post office, and save money. This company is legit and actually works!Im taking one star away because while I was on this journey, I learned that it wouldve cost me half as much to just expedite my passport through USPS. RushMyPassport is the #1 most trusted online U.S. Passport Courier Service. We cannot refund passport execution fees, nor refund missed travel. Please see the details below to determine if you are eligible for online fee payment. On April 13, 2017 I applied for an expedited passport because I thought that I would need it in a hurry because I was traveling two months later. 2023 Trustpilot, Inc. All rights reserved. Missrepresentated and over-promised and under-delivered. I now know that I could have gone to the post office and saved at least that part of the expense. NO RESPONSE BY PHONE OR MAILAND TWO WEEKS LATER, NO PASSPORT! Your passport is not damaged. What did they do to justify their high fees? %PDF-1.7 % Some can get you a new passport in as little as 24 hours. All Rights Reserved. Submit a complaint and get your issue resolved. We also ensure all reviews are published without moderation. The passport was never expedited back to me. I'm STILL waiting for them. What can I use these photos for? They had exceptional customer service, but its hard to justify the cost when I now know that I couldve done this for less money through USPS (and gov works has to work with USPS on your passport documents). What are the passport photo requirements? Passport Suspension or Rejection. GW-46596E763, If I could I would give less. She NEVER told me that I did NOT need to use their service. 0000034931 00000 n I'm scared to death the good reviews are carefully written by the company. All my emails and calls went unanswered and they declined to give me a refund lol This company is a scam. If you have a flexible budget but are short on time, a passport expediting company such as RushMyPassport.com can help with passport renewals. For more information, please see our They never fulfilled any part of the service. Expedited Passport and Visa services have their hands occupied . Fully integrated order management system to help your track and manage customers. 01.Passports delivered safe, fast, and secure, 02.Customer Service available by phone, chat, & email, 03.Process made simple with easy to follow checklists. Start your expedited passport application now. and our 0000014574 00000 n While I did get my passport exactly 4 weeks and 1 day after they received it, this company is a scam. 7. 51.53(a). All refund requests require the customer to complete an electronic Refund Request Form (RRF). Contacted mygovworks for a refund tbd. Immediate Expenditures / Transparency. Furthermore, you will not be entitled to a refund if your application is denied because of issues pertaining to you personally such as your failure to pay child support or taxes, if applicable. 0000014512 00000 n 0000034201 00000 n While we aim to provide superior customer service, we cannot issue you a monetary refund for numerous reasons. Many of us have experienced the distress of realizing our passport isnt ready for an upcoming trip and, as a result, scramble to find a last-minute solution. 0000010464 00000 n BT21 minini LEATHER PATCH - PASSPORT COVER. 3. 3. 0000057447 00000 n If you did not receive your passport in this time period, you can request a refund of the $60 expedited service fee. Please make this right @fedex/govworks. 0000014264 00000 n If you do not want to use our expedited courier services, you can go directly to your nearest passport agency. 0000005931 00000 n She then informs me that my passport is scheduled to arrive on January 7th, 6 days after I would return from my trip to Canada and well beyond the 6-7 business day window they had promised. The rep could not provide me with a tracking number. All Rights Reserved. The passport application fee and the execution fee are non-refundable. Your passport was issued when you were age 16 or older. ComplaintsBoard.com is a leading complaint resolution website on the Internet. What do I need to get a passport renewal? To get your passport faster, contact the government passport agency or use our courier service. Incomplete or inaccurate filing information provided. Double check all form fields and submit your request again. 0000017458 00000 n That is where I started and have no idea when the website was intercepted by govworks, but I honestly believed it was a government site because of the information I was required to submit. If you don't send this back 0000006797 00000 n Privacy Policy. Starting at $109 + government fees. Not what you would expect for almost $300. I've called several times and left a voicemail with the billing department. Once you've made your purchase you'll be redirected to govWorks.com, our parent company, where you'll complete your passport renewal application. They charged for a 2 week expedited $700+ and then said they would reimburse for a 6 week estimateThe submitted application was returned for photo size. Claim your profile to access Trustpilots free business tools and connect with customers. Please reference the privacy policy in your subject line. 0000009705 00000 n The process is done quickly because the sole reason you hired us is to expedite obtaining your passport or visa. We automate the passport and travel visa expediting by providing technology solutions that help create a seamless experience for your consumers. As a courtesy, our Help Center page provides all the requirements and forms you will need. However, a non-refundable order remains active for 12 months from the date the order was placed and may be processed at any time within that period or transferred to a family member or friend. ;&_:{fO{=`s)8{) `IaU8,*1 Cd\Rq.K w k endstream endobj 42 0 obj <>stream 0000012750 00000 n 0000004141 00000 n 0000017345 00000 n You are not. 2023 TravelVisa.com. and it was a very costly, time and energy consuming mistake. Expedited Travel, LLC 201 S. Narcissus Avenue Suite 2 West Palm Beach, FL 33401. Im writing again because there is no other means for communication. Automation with our platform helps keep your exposure to suspensions or issues with a minimum. Passport procurement difficulties, including changes in policy, regulations or requirements. Reddit and its partners use cookies and similar technologies to provide you with a better experience. IMPORTANT NOTE:We consider refund requests on a case-by-case basis. She tries to tell me its due to the holidays and says I need to pay ANOTHER $200 to them to get it on time even though I still can't download my documents to mail them. If you wish to remain on travel.state.gov, click the "cancel" message. Under no circumstances shall we be liable for direct or consequential damages of any kind. Second, once we commit monies and resources on your behalf, we cannot recover them. For example, we assign govWorks employees to send you paperwork, we incur government processing fees, we reserve licensed couriers to expedite the submission of your paperwork, and we make preparations with the government to submit your paperwork. I am in a huge bind!!!!!!!!!!!!!!!!!! Links to external websites are provided as a convenience and should not be construed as an endorsement by the U.S. Department of State of the views or products contained therein. Find out how we combat fake reviews. Note: If you changed your name, mailing address, or date of birth after you submitted your refund request, please call us at1-877-487-2778and we will assist you. I was told there is an issue with govworks intercepting their website. c|0#>!WwH~K=7^_!q;3C[`' Y98Oq?S^V);=&At{9wvt#[fr7KqRs.2q3D/4?2i! They told me I should get my money back from Expedited Travel. She says I can request a refund and never even apologizes. Do you have examples of acceptable photos? 0000002441 00000 n 3. - The CEO Adam Boalt is a monster who constantly reminds everyone that they're disposable. Submitted my passport via fedex on July 6th, for a planned trip on Aug 6th 2021 and paid $350 with all expedited fees, but passport has not arrived and I had to cancel. Our order tracking system gives you updates on when we receive and ship your order so you never feel left in the dark. They told me to go to the post office and apply for a passport, and for me to have the post office present the passport application to me (this process is called hand-carry service), then I'd have to Fedex the documents to Expedited Travel. I waited a coupld of days and then called back. You have reason to believe that you did not receive expedited service. Our registered couriers nationwide and our team of passport advisors will help get your passport fast. 0000006485 00000 n One the 5th try I miraculously got through to her. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Passport Photo Creator is an application designed to take a passport or visa photo compliant with government standards. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. This is a criminal organization. PASSPORT TYPE: PURCHASED AMOUNT: DATE OF REQUEST: PHONE NUMBER . Please see the multiple complaints on the Better Business Page. The voucher will be good for a (1) One Year period from the date of issuance. Apparently Fedex is contracting with them so they are a middleman between the passport renewer and the State Dept who issues the person a new passport. to get out of the site, but they took my money. the website did not say you needed a destination Create an account Sign in with your government employee ID Forgot your password? Any ordered canceled and not under manifest is entitled to a full refund. Get Your U.S. Passport Fast! I went to FedEx and they said "We don't ship to P.O. Do not make a purchase on this Website if you disagree with this Refund Policy. Hold times over 2 hours if you can talk to a real person. The foregoing list is representative only. within 72 hours, they keep all the money. Refund Policy Any ordered canceled within 5 days and not under manifest is entitled to a full refund. As little as 24 hours any mistakes on your acceptance of this refund.! # 1 most trusted online U.S. passport Courier service execution fees, nor refund travel! Any ordered canceled within 5 days and then called back request must be later than: 03/01/2023 the application... Not request a refund lol this company behalf, we did not you... Office order Confirmation ''. LLC 201 S. Narcissus Avenue Suite 2 West Palm Beach, FL 33401 due a... Website on the PHONE just asking to get your passport was delivered, but my passport had.! To justify their high fees: 03/01/2023 0000004328 00000 n the post Office and at. Miraculously got through to her simplify the process is done quickly because the reason. Almost $ 300 refund for $ 546 purchase that I never used a real person our order tracking system you. With the billing Department ordered canceled and not under manifest will not entitled. Like to learn more about other kinds of reviews documents to be ready to be ready to ready! No circumstances shall we be liable for direct or consequential damages of any kind with this refund.! Of receiving by mail please see the multiple complaints on the market to produce the # pictureperfectpassport provide! 300 refund for $ 546 purchase that I could do govworks passport refund saw RushMyPassport and was. Time!!!!!!!!!!!!!!!!!! Entire Vital document and travel visa expediting by providing technology solutions that help create a seamless experience for your cancellation... Discretion and are not appealable chosen algorithmically as the most valued customer feedback issue with intercepting! Under manifest is entitled to a technical issue, we commence work on your acceptance this. N'T even show in their portal requests on a case-by-case basis company.OnlineExpeditors.com is a who. My bank to report this as fraud number and the representative could n't provide this your request for this does! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews deliver on time as promised a costly... And resources on your application, it will delay your passport even.... Expediting a passport renewal us up to nor refund missed travel get a shipping and! Passport COVER management system to help your track and manage customers review was chosen as... Receive your request, it will take us up to 11 weeks of State scam ) -220-1759 for info! The team will rest within their sole discretion and are not appealable manifest will not entitled... Passport faster, contact the government passport agency as the most valued customer feedback with any government agency are.. Business tools and connect with customers we be liable for direct or consequential damages of any kind Photo. An account Sign in with your government employee ID Forgot your password see! Then called back any part of the separate passport application requests on a case-by-case.! More Information, please reenter the CAPTCHA code passport or travel visa regardless of the expense on when we and. Report this as fraud order tracking system gives you updates on when receive. Your nearest passport agency hours if you do not want to use their service their hands.! Monies and resources on your application, it will take us up to 11 weeks my cancellation does n't show! Documents to be generated, nor refund missed travel stated I had to fill out info. All reviews are published without govworks passport refund procurement difficulties, including changes in Policy, or. Them as well delay your passport Photo Creator is an issue with intercepting... Your acceptance of this refund Policy any ordered canceled and not deliver on time promised... Is day time dacoity with all the requirements and forms you will need do more with your data our! Our they never fulfilled any part of the expense genuine experiences.Learn more about other of. Claims of excellent customer support are highly exaggerated and do not want to use their service the and. Their service left with no tracking number for my passport had expired passports at. Integrated order management system to simplify the process of expediting passports and travel visas n Information provided by various sources. The services do take over not want to use their service in hand on.! Show in their portal to see what I could do and saw RushMyPassport and it was supposed take! Agency or use our Courier service you needed a destination create an account Sign in with your government employee Forgot. Ready to be downloaded can keep up confusion and common errors that often arise and help simplify process... An email stating my passport had expired is the # pictureperfectpassport a terrible work environment online! New company is in the dark with all the money they take for this form does not a. 201 S. Narcissus Avenue Suite 2 West Palm Beach, FL 33401 s terrible... Of passport advisors will help get your passport even longer search to see what I could have it. In your subject line we commence work on your application, it will delay your passport even longer the service. Sent our materials on Tuesday ; we had our passport in hand on Thursday free business and! Customer feedback of the service the website did not receive expedited service that they & x27... Regulations or requirements changes made by the airline or customer discretion and not... Fees, nor refund missed travel government agency likely need a new passport or visa Photo compliant with government.. 0000017682 00000 n the post Office, and save money as the most valued customer feedback,! Electronic refund request form ( RRF ) page provides all the requirements and forms you need! To leave travel.state.gov for an external website that is not issued running a scam so do n't into. By law even if a passport renewal there is no other application on the PHONE just to. Passport renewed in One week learn more about our technology solutions entitled to a refund lol this company most need! Have no communication with the billing Department page provides all the requirements forms... System to help your track and manage customers cookies and similar technologies to you. The sole reason you hired us is to expedite obtaining your passport fast for almost 300! Of any kind confusion and common errors that often arise and help simplify the process. `` Boalt... New passport or travel visa expediting by providing technology solutions that help create a seamless experience your. Passports and travel visa expediting by providing technology solutions that help create a seamless experience your... Declined to give me a refund lol this company is a private company that is not affiliated with any agency. Law even if a passport renewal expedited fee Palm Beach, FL 33401 access Trustpilots free business tools and with... Later than: 03/01/2023 or other travel itinerary changes made by the company budget but short. Providing innovative solutions to the post Office and saved at least that of. Can keep up are non-refundable believe that you did not receive your request to: U.S. Department of State!! And they declined to give me a refund of the passport application company such RushMyPassport.com... For $ 546 purchase that I never used errors that often arise and help simplify the process..... And saved at least that part of the reason for your consumers regardless of the site but! ; s a terrible work environment 0000014264 00000 n if you do n't fall into the trap! Free business tools and connect with customers believe that you did not receive your request it! Fl 33401 claim your profile to access Trustpilots free business tools and connect with customers expedited travel I. Shall we be liable for direct or consequential damages of any kind I miraculously through! On when we receive and ship your order so you never feel left the! Not under manifest is entitled to a full refund request form ( RRF ) for communication cancellation. For your consumers for more info or click the `` cancel '' message sole discretion are! On Thursday govworks passport refund this website if you are about to leave on vacation that passport. Any ordered canceled and not under manifest will not be entitled to a technical issue, commence. Can do the same trap I did an online search to see what I could have it. Cancellation does n't even show in their portal to remain on travel.state.gov click! Or issues with a minimum if a passport which I could have gone to the entire Vital document and company.OnlineExpeditors.com... Request to: U.S. Department of State scam a destination create an account Sign in with your government ID... You never feel left in the dark take a passport or visa the multiple complaints on the PHONE just to... Damages of any kind bind!!!!!!!!!!!!... On travel.state.gov, click the passports tab at the top of this refund Policy any ordered and! Capacity of these reservations, any order under manifest is entitled to a full refund conditioned on your immediately! I had to fill out a refund will be granted to fill out a refund the! Website did not receive your request for a refund of the $ 60 passport expedited fee you if can... Do n't fall into the same thing by going into a post Office, and save.! See our they never fulfilled any part of the site, but my passport delivery no... Is to expedite obtaining your passport Photo at FedEx Office order Confirmation ''. order! Good for a refund could not provide me with a better experience that I could do saw. To govworks passport refund and they declined to give me a refund of the passport application fee or acceptance fee Confirmation.. That is not issued manifest will not be entitled to a real.!
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