I called today to do that, expecting all the money I had paid toward the trip along with the original amount of the voucher, $19, 393.50, not the 125% ($24, 241.88) of it back. Who Needs to Be Vaccinated: Effective September 5, unvaccinated passengers can sail on most voyages from Europe and the U.S, excluding sailings that call on ports in Canada, Bermuda, Greece, Australia and New Zealand. Yes, beginning October 4, 2022, globally. Further, you waive all moral rights you may hold in a photo you may submit to VRC or the Carrier, in favor of them and anyone they allow to use the photo. This will end for all voyages as of October 1, 2022. This will surely increase the credibility of your complaint. : Yes -- American Queen is even vaccinating its shoreside employees. Who Needs to Be Vaccinated: All passengers sailing aboard Emerald Waterways need to have received full vaccination against COVID-19, including any booster doses when eligible. At the same time I was talking to them about the voucher, I booked a shorter cruise to Iceland that cost a little more than half of what the original Iceland cruise cost. Crew Vaccinated? Is A Pre-Arrival COVID-19 Test Required? Since half of our party have not received a Covid 19 vaccination, we decided to switch our cruise to an American one. The start of this story began in April 2021 when Viking CANCELED my July cruise to Norway and Iceland. ST42496CST No. H\0=ObD E$)i"5YU#%twffsv Are Any Unvaccinated Passengers Able to Sail? In addition, the status of the included and optional excursions was up in the air based on Covid-19 concerns and would most likely be cancelled. The reality is that Viking has had full payment for the Rhine Getaway since June, 2019, cancelled our trip twice but refuses to provide a cash refund for the remaining balance. Is A Pre-Arrival COVID-19 Test Required? Remaining 2022 transatlantic crossings are also excluded. What is the main difference between the. Due to Covid, we rebooked our original March 1, 2021 cruise to March 5, 2022 and then again to May 15, 2023. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Masks and Physical Distancing Requirements: Masks are optional for fully vaccinated passengers and recommended but not required for unvaccinated children. Who Needs to Be Vaccinated: All passengers 18 years of age and over. Passengers will need to present proof of a pre-arrival COVID-19 test. Are Any Unvaccinated Passengers Able to Sail? trailer <<5CFC825C6757492EAD9BB33DCFBA5142>]/Prev 137469>> startxref 0 %%EOF 153 0 obj <>stream When is disembarkation? No. Masks and Physical Distancing Requirements: Yes. Are Any Unvaccinated Passengers Able to Sail? [protected]. 0000012249 00000 n Most transportation services, including the vessels and motorcoaches, are not equipped with elevators or wheelchair ramps. Are Any Unvaccinated Passengers Able to Sail? Viking has refused to honour the cancellation, taking the position that a notice given on January 31, 2022, after we had paid in full, means that the cancellation policy does not apply. On August 18, 2022, we spoke with a management level Customer Service representative from Viking and were told that the vouchers for the remaining balance have no cash value and, therefore, cannot be refunded. Viking never clearly advised that by rebooking the cruise we would lose the cancellation right. Cancellation Policy Last Modified: 04/01/2022 Cancellation Policies are subject to change by the cruise line. Share your photos and videos with others to prove the truth of your words. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. 0000005293 00000 n No, passengers must carry out the pre-arrival test. Viking has announced an expansion of its Egypt fleet by way of a new state-of-the-art river vessel: Viking Aton. Pre-Cruise Covid-19 testing is no longer required. Passengers are required to meet the requirements of entry to the country in which they are embarking on their Emerald Cruises river cruise. Product Eligibility: New & existing reservations made by April 30, 2022. From September 6, 2022 self-testing before travel changed from "mandatory" to "highly recommended" for vaccinated guests on the vast majority of cruises. Is A Pre-Arrival COVID-19 Test Required? Fully vaccinated guests are still required to show proof of vaccination at embarkation. If I read it correctly, he didnt get the voucher money back. 0000003670 00000 n Motorized scooters are not typically suitable on international tours. Guests must provide their own oxygen cylinders, enough for the length of the voyage. Yes, passengers aged 4 and under. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. They offered me a voucher for 125% of my money I had paid for the Iceland cruise. Yes, vaccination is not required for passengers under 12; however, under 12s must present a negative PCR test taken within three days of departing for their Tauck trip. Is A Pre-Arrival COVID-19 Test Required? Concentrators must be checked upon embarkation and approved for use on board. In any event, subsequent to this notice, we have received Guest Statements from Viking that refer to a Voucher discount but also clearly represent that the Guest Cancellation Schedule still applies. 0000046809 00000 n Can Families With Young Children Cruise in Summer 2021? If more than 270 days have passed since the final required dose of the initial vaccination series, passengers must show proof of having received a booster shot. Do you have a Viking Oceans Future Cruise Credit? Submit a complaint and get your issue resolved. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. When will we receive our final documents? Individuals looking to obtain additional information regarding the features of each travel plan component, please contact Trip Mate at 1-866-303-1165. Yes. I only got my money back that I paid extra on the cruise I canceled. I had to cancel due to ill health and provided over five months notice. Viking has adequate liquidity, including cash of $1.4 billion at June 30, 2022, or $1.7 billion including $300 million held at Viking Holdings Ltd which is available to Viking if needed. Are Any Unvaccinated Passengers Able to Sail? Is A Pre-Arrival COVID-19 Test Required? 19952023, The Independent Traveler, Inc. Will I Have to 'Social Distance' on My Next Cruise? From April 1, 2022, this includes a booster shot at least 14 days prior to departure. The complaint has been investigated and resolved to the customers satisfaction. The 2 doses must be administered at least 28 days apart. Test certificate are no longer required, but passengers must be able to provide photo evidence of a negative test if asked. Who Needs to Be Vaccinated: Beginning September 5, Silversea will welcome unvaccinated passengers on all sailings, excluding voyages sailing to or from destinations that still require a vaccine, including Australia, Canada and Greece. We did not cancel any trip in 2021 but rather rebooked and postponed our trip to 2022 as explained and recommended by Frosch Travel. Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. Is A Pre-Arrival COVID-19 Test Required? Acceptable Vaccines: Passengers can have two doses of Pfizer, Moderna, AstraZeneca, Sinopharm or Sinovac; one dose of Johnson & Johnson; or mixed doses of AstraZeneca with Moderna or Pfizer; and mixed doses of Pfizer and Moderna. These requirements apply to incidents that occur on board in U.S. territorial waters, or on the high seas or in foreign waters if the assailant or victim is a U.S. national. Are Any Unvaccinated Passengers Able to Sail? Select Transatlantic crossings are also exempt; proof of full vaccination will be required for all remaining 2022 transatlantic crossings. Viking can clearly recoup its loss if it honours its policy; we cannot if Viking refuses to honour its policy. Guests must contact the airlines directly to make the necessary arrangements if they are traveling with oxygen concentrators or tanks. For those crew who cannot be vaccinated, a 10-day quarantine and negative PCR test are mandatory. Viking Cruises' Risk-Free Guarantee Policy NEW [Temporary] Policy: The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departure?and Viking will waive any fees. You also grant to VRC, the Carrier and their affiliates the unlimited right and permission to use, store, reproduce, distribute, modify, perform, display, create derivative works from and otherwise exploit your image, name, picture, likeness, voice and biographical information and any statements made by or concerning you as provided by you to Viking in connection with your submission of your photo (Your Personal Information) or any material based thereon or derived therefrom, or to refrain from so doing, in any manner or media whatsoever (whether now known or hereafter devised), anywhere in the world, by any persons or entities deemed appropriate by them, for use on any of their websites, or in any promotional materials distributed by them, or in connection with any cruise or travel Services. Yes, children who do not qualify for vaccination. From October 14, passengers will not be required to be vaccinated. This issue has been discussed with Frosch travel representatives and was elevated to their national office section. No. Guests under the age of 2 are exempt from testing requirements. 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The timing is explained within the kit instructions. Explore the romantic streets of baroque Heidelberg, medieval Strasbourg and impeccably preserved Riquewihr. Who Needs to Be Vaccinated: As of December 1, 2022, Azamara will allow unvaccinated passengers on European and Caribbean sailings. In the correspondence email, Viking offered a 110% Future Cruise Voucher but no cash refund. Unvaccinated passengers aged 3 and over must provide a negative COVID-19 test within 72 hours of embarkation. Yes, as of September 2022. They reserve the right not to use your photo for any reason. Risk-Free Guarantee Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. No one expects to have to cancel a cruise. Are Any Unvaccinated Passengers Able to Sail? What Is Happening With Test Cruises in 2021? Today, 1/22/22 I contacted Viking Cruise lines about canceling a river cruise to France for this June, plenty of days before the cancellation date, and was told that I could not get ALL my money back. Let me start by saying that we have taken a Viking Danube cruise in the past and thought it was an outstanding experience in every respect. Thanks guys. Fully vaccinated passengers, however, and those 11 and younger, will not need to pre-cruise test. Cancellation Fee Schedule Effective for Cruise Tours (other than Grand & World Cruise Voyage) booked on and after August 1, 2018: Approval to embark is at the discretion of the medical professionals. Are Any Unvaccinated Passengers Able to Sail? Is A Pierside, Pre-Embarkation COVID-19 Test Required? Plan Payments are for the full Travel Protection Plan, which is made up of the Part A Non-Insurance Cancel For Any Reason Waiver, Part B Insurance Benefits, and Non-Insurance Services. 0000051407 00000 n Today, 1/22/22 I contacted Viking Cruise lines about canceling a river cruise to France for this June, plenty of days before the cancellation date, and was told that I could not get ALL my money back. It would be applicable if you paid cash. .temp-policy ul {margin: 15px 0 15px 0 !important; padding-left: 40px}.temp-policy li, .temp-policy li * {line-height: 20px !important; margin: 0 0 15px 0}.temp-policy p {padding:0 !important; margin: 0 0 15px 0 !important}. Are Any Unvaccinated Passengers Able to Sail? Are Any Unvaccinated Passengers Able to Sail? Is A Pierside, Pre-Embarkation COVID-19 Test Required? For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. If the photos you submit include images of other travel companions, you agree and represent that you have obtained their permission to submit these photos (or that of their parent/legal guardian if they are a minor in their jurisdiction of residence) and that you have also obtained their agreement to these terms. >54m^m6?YU{. 0000014648 00000 n Yes, as of September 6, 2022, provided they have a negative COVID-19 test result taken no more than 72 hours prior to embarkation, on voyages not scheduled to call on Canada, Bermuda, Greece and Australia. Masks and Physical Distancing Requirements: Face masks are optional. I had the France trip booked so I applied the $24, 000 voucher towards that trip. 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