This heat map shows where user-submitted problem reports are concentrated over the past 24 hours. . US Mobile Customer Service. Go to Settings -> Network & Internet -> Data Usage.. Sometimes mobile data doesnt turn back on automatically when your device disconnects from a Wi-Fi network. 6 MONTHS FREE SERVICE When You Buy a Phone + 6 Month Plan, How do I configure my Android phone settings, Text SETUP to 6700 to have the correct settings sent to your phone (or just keep reading because we provide them below too). Although, seems weird that I can't log in to my account on the website, outage or not. I talked to customer care twice, the first person told me to restart my phone and they will reset the network. Im tired of restarting my phone over and over again and this is getting frustrating. We'll give you some tips for reaching a live human at Mint Mobile and we'll troubleshoot a few common problems that Mint Mobile customers run into with their service. Content 1. After a few failed attempts I tried adding one field, saving, adding another field, saving again - each time it did save successfully, until I put in the MNC (260), at which point the saved APN disappeared from the list. If your Mint Mobile SIM doesnt get any service after trying these tips, find other troubleshooting steps below. See FAQs about Mint and if it will work for you, Find out how to switch, transfer your number and more, Learn how to make payments, renew your plan and more, Setting up your device and configuring settings, Details on Mints plan features and how to use them, Learn about using Mints plans like Mint Family and Free Trial. I have a OnePlus 6T phone since the start of my MintMobile service from end of Dec 2018. Ultra Mobile's Mint Mobile prepaid service offers unlimited talk and text, a free SIM card, nationwide coverage, and the ability to use your device as a mobile hotspot. If you choose not to unlock your T-Mobile phone, please be sure to check if it's compatible with Mint. Note that this fix will only work for phones using CDMA networks. Credits never expire and any international roaming credit left over at the end of the month will roll over into your next month of service. Here are some tips on how to get it back. Log in to your Mint Mobile account via the Mint Mobile App Select UpRoam from the menu Add INTL Roaming Credits in $5, $10, or $20 increments from your wallet You can check your balance at any time by texting "ROAM" to 6700 Before you take off, take a look at these frequently asked UpRoam questions: Can I use my Mint Mobile service overseas? Mint Mobile offers mobile phone and mobile internet service, including text messages (SMS) and voice mail, to individuals and businesses. Employers can decide unilaterally when the leave days are taken. im still on my old metro plan for a few days. This sub is "semi-official" in that Official Mint representatives post and make announcements here, but it it moderated by volunteers. If thats the case in your networks APN settings, make sure it says IPv4/IPv6 instead. Tap on the Account tab and select "My Mint Family." Follow the instructions to invite the people you want to be part of your Mint Fam. Of all the luck! 99.9% chance her Mobile data is just turned off. Follow the guide below to download the latest firmware version for your iPhone and Android phone: If your Mint Mobile SIM doesnt work after youve tried all these steps, the SIM might be faulty. First troubleshooting step: turn off Wi-Fi. Although no biblical scholar or historian is known to have mentioned a relationship, some have expressed the belief that the origins of April Fools' Day may go back to the Genesis flood narrative. Reset account password at https://my.mintmobile.com/account (using the Send Password option at login to generate a new one, and then setting a new one of my own choosing thereafter once logged back in) Settings > Connections > Mobile Networks > Network Mode > switched back to LTE/3G/2G. For more information, please see our (800) 683-7392. Press question mark to learn the rest of the keyboard shortcuts. I've already sent you a DM asking for a little more information to kindly take a look into this for you and do my best to find a resolution for you. If not, proceed to the next step. Once youve filled in all the data, input your email address and select a password. You can fix this issue by rebooting your phone. Welcome to the Mint Mobile subreddit, where you say it like it is and we listen. Packed. Mint Mobile suffers possible data breach what you need to do. Keep reading to find out more about this carrier and compare their latest plans. and our Your comments, concerns, and suggestions are not only taken seriously, they also play a critical role in how we improve our service. Mint Family is a modern take on the wireless family plan with no data overages. In this post, Ill share the tips I used to fix this issue (no service) with my Mint Mobile SIM. When you sign up for a low-cost carrier like Mint, you can expect your data speeds to be slowed down during times of network congestion. Its possible your device isnt recognizing the carrier towers. Every Android phone lets you set your own mobile data limits and warnings for when youre about to reach your limit. However, this process can sometimes go wrong and require a reset. I'll be looking forward to your reply. Use hotspot data. I'm not sure which thing, or which combination of things, fixed it - but it has now started working fine. When you bring your own Android phone to Mint Mobile, it may not automatically detect all the network settings needed to get the most out of your service (specifically for cellular data and picture messaging). I didn't really have any luck with Mint support, but I did try a bunch of things based on suggestions that other users experiencing the same issue had tried. That way you'll know for sure that you're only dealing with your phone's cellular connection. Somebody, please help! 5 in our Best Cell Phone Plans of 2023 rating and places No. Thank you, I've sent the information that you requested. So thats how to troubleshoot network issues on your Mint Mobile. If you use a lot of data, you can purchase more data that's only good for your current billing cycle. It sets your phone up with all the crucial settings, like IP addresses and gateways, to (hopefully) get you connected. A few months ago when I reviewed Mint Mobile, a popular pay-as-you-go cellular service in the United States, I noted there was some lost data. Remove the SIM tray and inspect the SIM cards for signs of damage or corrosion. Support. Here are some tips on how to get it back. To fix this, you need to clear the system cache partition, which is accessed from your phones recovery screen. Mobile data would work and the phone eventually recognized the phone number from the sim card but I could not send texts or make calls. As my phone is a 4G, I go for 2G/3G/4G Auto so that it always tries to connect to the best signal available. [Solved]. I'm an on-call manager at my workplace, so I could get in a lot of trouble pretty fast if people can't reach me. To check this: Not always. In fact, most mobile carriers would love for you to go over your limit, as they charge overages by the gigabyte. Mint Mobile: 10GB data | Unl. Did she try resetting network settings. You should probably do this in advance, as you need internet access or cell service . This will help you with problems related to data connection, text messages and domestic and international calling. Likewise, with other devices, make sure it says this rather than just one of the two. To reset your network settings: Youll need to re-enter any Wi-Fi passwords and re-pair any Bluetooth devices once the process is complete. Should I cancel my existing service before I transfer my number to Mint Mobile? Or if your phone isnt 4G but youre running on an OS that features it as a network mode (by rooting, for example), your phone may be trying to connect to 4G signals that its not capable of. Bags? Luckily, manually updating these settings is very easy to do and just takes a few minutes. Get $15 off your first order by using this Mint Mobile promo code. Create an account to follow your favorite communities and start taking part in conversations. It's as if it simply could not provision the number or something unless it was kicked down to 2G but now everything is good to go. Mint Mobile is a T-Mobile MVNO, which means they operate on the T-Mobile 5G and 4G LTE wireless network. Nothing seemed to work, but the second I went in and tried your steps by changing to 2G only, I made a test call and it worked. Here you need to make sure that Set data limit is switched off, or at least no lower than the limit provided by your network. Or a meme works too. As such, you wont be able to make calls, send messages or surf the internet. Youll see a list of functions here. If that doesn't work, try a few of these other common fixes: Remove and reinsert your Mint Mobile SIM card Doing so essentially re-registers your phone in the mobile network. I talked to another one, who told me to turn my phone off, remove the SIM card and wait a few minutes so that they can reconnect it from their side. Follow these steps to turn off Airplane mode on your device: However, if you dont see the airplane icon on your screen, continue to the next step. She stays on top of the latest trends and is always finding solutions to common tech problems. 2+ lines start at $ 15 /MO per line Learn More All Our Plans Include Unlimited Talk & Text Even your Mom might ask you to stop calling so much High Speed Data Your service will switch seamlessly between 5G & 4G LTE, whichever is strongest FREE CALLING TO MEX & CAN The data is 4G LTE or 5G if you have a 5G phone. And its not locked, Could be the APN or a setting you need to change. As such, you may need to get a new SIM. Its a sad but not uncommon occurrence for your APN settings to get out of whack after an Android software update, and if a standard reset doesnt fix the problem, then you may need to enter your APN address manually. I have a Galaxy Note 10+ and I have tried everything, but it shows that there's no service. See at T-Mobile. Trying to add a new APN but it isn't saving. i was having an issue with mint where my internet worked but calls did not. I switched to Mint about a month and a half ago from Google Fi, while keeping my Moto X4. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If you still dont have data, turn airplane mode back on, turn your phone off, wait for a minute, turn your phone back on, turn airplane mode off, wait for 30 seconds, then turn mobile data on. Go over there and see if thats the case. It was also named the "millennium bug" because it was associated with the popular (rather than literal) rollover of the millennium . You can use your own unlocked GSM phone by swapping the SIM card. With my phone it was automatically selecting the network operator. 1GB of data is $10, while an extra 3GB is $20. Purchased. The SIM says it's activated, but I still don't have service. In this case, youll need to toggle Wi-Fi off on your phone using the pull -down menu at the top of your phone. Then you might have turned on Airplane Mode. How do I set Mint as my default line for Android? 2+ lines start at $ 15 /MO per line Learn More Keep Your Current Number Because everyone having to change your contact info is a pain Bring Your Own Phone If it's unlocked, compatible with our service and makes you happywe're good with it Nationwide Coverage We participate in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Mint support tried a bunch of different things for me and nothing worked. Hi, I'll be glad to help you with this. Not a fix, but it allowed me to move on to the next step: Reset account password at https://my.mintmobile.com/account (using the Send Password option at login to generate a new one, and then setting a new one of my own choosing thereafter once logged back in). No service after activating SIM card I went abroad last year and was stuck there for a while and my AT&T number got deactivated during that period. I did receive the original activation texts from Mint but nothing else comes through. Some will scoff at the very mention of suggestions like reboot your phone and remove and reinsert your SIM card, but these should always be the first port of call when trying to fix mobile data issues. Finding solutions to common tech problems the keyboard shortcuts hi, I go 2G/3G/4G... And over again and this is getting frustrating Wi-Fi off on your phone our ( 800 ) 683-7392 selecting. A password to my account on the T-Mobile 5G and 4G LTE wireless network MintMobile service end! 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