Hilton Honors may attempt, but is not required, to send correspondence to active Members to advise them of matters of interest, including notification of Point forfeiture or Program changes. McLEAN, Va. - The novel coronavirus (COVID-19) has created unprecedented challenges for the travel and tourism industry. Diamond Elite Members will receive the following during stays as a registered Diamond Elite Member: Diamond status extension - Eligible Diamond members will have a one-time opportunity to extend their Diamond tier status if they will not requalify via stays/nights/Base Points. Student loan forgiveness is a release from having to repay the borrowed sum, in full or in part. Hilton's policy is that all guests and employees wear face coverings in indoor public areas of the hotel. The CDC now requires . For peace of mind of our guests, all reservations even non-cancellable stays on or before June 30, 2020, are eligible for a full refund. A "calendar year" is understood to mean January 1st through - December 31st of each year. Hilton cardholders and Honors members get more time to use points, other perks. A Reward Stay reservation is valid for the room accommodations stated thereon at one room at one hotel for one stay (as that term is defined herein) and as provided on the Reward Confirmation document. Requirements for achieving the Milestone Bonuses can be viewed in the Milestone Bonuses section. Members are only eligible to rollover qualifying nights in excess of those nights required to qualify for a members elite status level at the end of the calendar year. Hilton is a leading global hospitality company with aportfolioof 19 world-class brands comprising more than7,100properties andmore than 1.1million rooms, in 123 countries and territories. During enrollment, we require that you provide your name, physical address and e-mail address. Our cancellation policies for direct bookings are among the most flexible in the hotel industry, with thousands of our hotels honoring no-fee cancellations up to 6 p.m. on the day of arrival. When redeeming Points online, via phone or the mobile app for Hotel Reward Stays or exchanging Hilton Honors Points for airline miles through Reward Exchange, Points will be deducted from the Member's account automatically upon Member completing the redemption transaction. Hilton Honors has notified all credit card services that any such credit reserved by certain hotels within the Hilton Portfolio in New York and not used for services rendered should be released upon the guest's departure. With so many folks working from home during the pandemic, Hilton identified an opportunity to provide their guests with a distraction-free environment for more productive remote working. Hilton's weekend award nights stand out because, with some exceptions, you can use them at most of the 6,600 Hilton properties across 119 countries and territories. Hilton Honors Points earned by any individual Member may be transferred only in accordance with the Points Transfer and Registry program or upon death as specified herein. The Program has no predetermined termination date and may continue until such time as Hilton Honors decides to terminate the Program, at any time, with or without notice. Prices are updated continuously and may change in real time. Any improper usage of Hilton Honors Points shall be grounds for immediate confiscation and forfeiture of such Points, and may be grounds for the forfeiture of all Points in the Member's account and/or the Member's ejection from the Hilton Honors Program, all as determined within Hilton Honors sole discretion. In the case where room rental/room hire is included as part of a per person meeting package, awarding points on a portion of the package is at the discretion of the hotel. Hilton Honors Bonus Points are awarded for car rentals with Hilton Honors Car Rental Marketing Partners. It is solely the responsibility of the Member to be informed about the Program and to request the specific Rewards online, via Hilton Reservations and Customer Care, by telephone or through the mobile app. In all of lifes moments, Go Hilton, our Team Member Travel Program, helps Team Members, and their family and friends, create unforgettable memories. Erdem doesn't expect to see housekeeping jobs at U.S. hotels return to pre-pandemic levels any time soon. Housekeeping policies vary across U.S. hotel companies. The Hilton Honors Mutual Fund is not designed to award duplicate bonuses and/or Rewards. #1: COVID-19 By now, many employers have written policies that address masks, vaccination, social distancing, and other safety measures to help prevent the spread of COVID-19 in the workplace. vaccine mandate that requires guests and staff at all hotels, proof of vaccination or a negative Covid-19 test, unlikely to reach the United States market anytime soon, will end its aggressive but contentious vaccine mandate. Your continued participation in the Hilton Honors Program following the posting of changes to these Terms and Conditions, or to the Privacy Policy, will indicate your acceptance of the changes. Current Gallup tracking shows that only 39% of U.S. employees strongly agree that their employer has communicated a clear plan of action in response to . After 365 days, the gifted member's status will change to the tier status that they would have earned without the gifted status in the previous calendar year. The individual travel accumulated by either spouse will appear on a combined Hilton Honors Mutual Fund statement. Once the Member has reached a certain Elite tier, the Member may keep such status for the calendar year in which the Elite tier was earned and the subsequent calendar year. When payment of a resort charge is required, check individual hotel for availability of included Amenities. Coronavirus updates for Feb. 23: Here's what to know in South Carolina this week Data shows statewide COVID-19 cases fell about 15% compared with this time last week. Each Member is responsible for remaining knowledgeable as to the Program Terms and Conditions and as to the number of Points in his or her account. Local currency will be converted into U.S. dollars weekly, using a published rate of exchange in effect at time of conversion. IF YOU DO NOT AGREE TO THESE TERMS, you must elect NOT to join the Hilton Honors Program. Do not go places where you are unable to wear a mask. showing slide 1 of 2 RECOGNITION MATTERS Recognizing and celebrating Team Member contributions is core to our culture of belonging. If a Member believes he or she did not receive the correct Point credit(s) for hotel stays, he or she must submit a written request for such credit(s) to the nearest Hilton Reservations and Customer Care office, together with a legible copy of the Member's hotel folio (collectively referred to as Documentation). Employment decisions are made by each hotel under the Hilton brand. Any elite qualifying nights earned through a promotional offer (ie. Elite Rollover Nights are calculated as follows to apply to the next qualifying status year: Total qualifying nights at year end (inclusive of rollover from prior year) any elite rollover nights from the previous year (now expired) qualifying nights needed to renew your current elite status tier = elite rollover nights for next year. View Hilton Honors Car Rental Marketing Partners and the number of Hilton Honors Bonus Points that may be earned. As a Member, you may receive additional communications from us, including Hilton Honors statements, third party news and offers specifically for Members, and co-branded messages from our business partners. Dining room or other charges not billed to a Member's room during a stay are not eligible for credit. Within a calendar year, the maximum amount of nights that a member could achieve toward these bonuses is 365 nights equivalent to an additional 360,000 Hilton Honors Bonus Points per year. promotional miles), Bonus Points will be awarded on one room only. Preferred rooms are identified by each individual property and may vary within each brand. Hilton Honors Points (or stay credit) may not be earned (including as a My Way benefit) for or during ineligible stays, including without limitation, folio charges incurred during ineligible stays. Participating hotels within the Hilton Portfolio and Reward types may change at any time without notice at Hilton Honors sole discretion. Additional factors that could cause Hiltons results to differ materially from those described in the forward-looking statements can be found under the section entitled Part IItem 1A. For purposes of counting stays and nights for Elite tier qualification (as explained below) elite status gifting (as explained below) and milestone bonuses (as explained below), Reward Stays will count towards the number of overall stays and nights. Members will earn a fixed amount of Hilton Honors Bonus Points (Milestone Bonuses) after achieving a certain number of eligible nights during each calendar year. 3 for . The term "eligible folio charges" within the Hilton Portfolio shall mean: room rate, food and beverage, telephone, laundry, pay-per-view movies, entertainment and recreational facilities, and other incidental charges charged to the Member's room during the Member's stay. The following brands do not offer complimentary upgrades: Embassy Suites, Hilton Garden Inn, Hampton by Hilton, Tru by Hilton, Homewood Suites by Hilton, Home2 Suites by Hilton, Hilton Grand Vacations, and Motto by Hilton. If a member has earned Diamond status through a future date of expiration (ex. Members who fail to pay mortgage related payments properly due and owed to Hilton Grand Vacations, including but not limited to principal payments, interest payments, late fees, and service fees are subject to forfeiture of Points equal to the amount of Points accumulated in connection with Hilton Grand Vacations. Hilton and Hyatt adds specific social distancing, check-in, and food policies. No resort fees on Reward Stays booked using all Points, or for Promotional free night stays (e.g., issued by credit card partners, etc.). Hilton Honors reserves the right to add, modify, delete or otherwise change any of the rules, procedures, conditions, benefits, or Rewards pertaining to the Program at its sole discretion, with or without notice, even though changes may affect the value of Points or Reward Certificates or Confirmations already accumulated. In the event of any Point or financial discrepancy, the calculations under these Terms and Conditions shall be based upon data contained in Hilton Honors records, and the data in Hilton Honors records shall take precedence over the data in any other records. For Hilton Honors members the major change is that their points won't automatically expire after 12 months of inactivity but will be good until Dec. 31, 2022. Guests will have the ability to customize the level of service they receive, Hilton Senior Vice President of brand development Phil Cordell told USA TODAY. Any claims relating to the earning of Points and/or Miles under the Earnings Style Option program after April 1, 2018 are void. The regulations entitling employees to SSP when they are self-isolating due to Covid-19 and are unable to work as a result were removed in March 2022, and eligibility for SSP for employees with Covid-19 is subject to the 'normal conditions of entitlement' (i.e. Members of certain levels in certain states may also receive post-stay e-mails from us. We've taken additional measures beyond our industry-leading cleaning standards by partnering with Reckitt*, maker of Lysol & Dettol, to develop our Hilton CleanStay program. Parents and caregivers Explore parental leave policies and other benefits, company culture and general support. ), Hilton Reservations & Customer Care phone line (1-800-4HONORS or local Hilton reservations office), Hilton Honors or Hilton mobile application, Directly at a hotel in the Hilton Portfolio, or Through an IATA accredited retail travel agent professional ("Travel Agent") booking through a Hilton channel or the following Global Distribution Systems: Amadeus, Apollo/Galileo, Worldspan and SABRE. Such discontinued membership may result in the loss of all accumulated Points and the cancellation of Hilton Honors Certificates, benefits and privileges, including the loss of any associated Elite Tier status. Guests will have the ability to customize the level of service. Copyright 2019 Hilton 2020 Fortune Media IP Limited. Effective April 1, 2004, new Hilton Honors Mutual Fund accounts are no longer available. It was something I had to be concerned about do we have enough towels? Points purchased through this channel will be processed by Points.com and the purchase is subject to the Points.com Point Purchase Terms and Conditions. Rewards requests placed by telephone will require the Member to provide account verification. These statements may include, but are not limited to, statements related to the Company's expectations regarding the potential impact of the COVID-19 outbreak and other non-historical statements. The Hilton Honors Program Terms and Conditions are governed by and are to be construed under the laws of the State of New York, U.S.A, without giving effect to any choice of law or conflict of law rules or provisions that would cause the application of any other state laws. A number of services and benefits ('Amenities') are available to Members of Hilton Honors. In addition to the uses and sharing described in the Privacy Policy, we may use and share relevant portions of your personal information in order to administer the Hilton Honors Program. Accrual of Milestone Hilton Honors Bonus Points, Hilton Honors Points Pooling and Points Transfer, Your Agreement to Our Use of Information about You, View required documentation regarding transference of a deceased Member's benefits, view all Hilton Reservations Worldwide phone numbers, View Hilton Honors Car Rental Marketing Partners, https://www.hiltonhonors.com/en_US/diamond-status-extension-2020/landing/, Points.com Point Purchase Terms and Conditions, Hilton Honors Discount Terms & Conditions. No sign up is required to activate any of the milestone bonuses. While guests at Marriott hotels are not required to. Dreaming up a future getaway or just armchair traveling? The lobby at PUBLIC hotel in Manhattan on Wednesday. Free night certificates can be used at our more than 6,100 properties worldwide. Such forward-looking statements are subject to various risks and uncertainties, including, among others, risks inherent to the hospitality industry, macroeconomic factors beyond Hiltons control, competition for hotel guests and management and franchise contracts, risks related to doing business with third-party hotel owners, performance of Hiltons information technology systems, growth of reservation channels outside of Hiltons system, risks of doing business outside of the United States of America and Hiltons indebtedness. All Rewards depend upon availability and some Reward Stay types may not be available on the date of Member's request. Points awarded will be based on local currency converted to U.S. dollars. Elite members can only rollover nights. Elite Rollover Nights do not count toward achieving Gifting Status. Neither Hilton Honors, nor third party companies participating as marketing partners in the Program ("Marketing Partners") will be liable for any failure to do so and will not be responsible for incorrect or inaccurate transcription of Member contact information, for problems related to any of the equipment or programming associated with or utilized by the Member, for any human error, for any interruption, deletion, omission, defect, or line failure of any telephone network or electronic transmission, for problems relating to computer equipment, software, inability to access any Web site or on-line service, for any other technical or non-technical error or malfunction, for lost, late, stolen, illegible, incomplete, garbled, misdirected, mutilated or postage due mail or other mail or e-mail for whatever reason. And Conditions does n't expect to see housekeeping jobs at U.S. hotels return to pre-pandemic levels any time notice. 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